Our clinic has been so happy with RavePoint. There is so many customizable features for this software, and Patrick from Customer Success has been a huge asset in getting this off the ground. I cannot say enough good things about all the staff there! We asked questions about this service for months and they were very accommodating in answering all of them. Thank you, RavePoint, for making our scheduling staff's lives easier and our patients happy!
Great company! I have been working with RavePoint for 8 years! They are affordable for high tech and have really taken the process of patient reminders to a whole other realm! We have so many avenues to communicate with our patients that it has freed up constant phone calls and eliminated the frustrated patients dealing with phone trees to reach someone! We love the surveys and were able to get 20 reviews and 4 of them went to our within 3 days! I have so many other new abilities to learn and use with RavePoint!
We have only been working with RavePoint for a short while, though have already seen a huge improvement from the previous service we were using. They were able to adapt to our workflow which isn't easy since we have multiple physicians, locations and appointment types. The seamless integration and real-time notifications are great and the portal is extremely user-friendly which is very important for training and delegation. I highly recommend using this vendor.
We have been a client of RavePoint for years and have had a great experience working with them. Their professionalism, the ability to reach a person quickly, and their confidence with product guidance are what keeps us with them! We highly recommend!
Always super attentive and ready to help. I know that sometimes I am not patient when I need a solution as soon as possible, but RavePoint’s Customer Success Team is ALWAYS helpful and eager to make my requests possible. Everything from custom messages to custom reports, these guys have you covered!
The Customer Success team went over and above to help us figure out a way to send a broadcast text to our patients over 65 about the COVID-19 vaccine. It was set up in a couple hours and worked great. I've always been happy with RavePoint's service and support, and this is another reason why I will always recommend them!
Seamless Implementation, excellent customer service, and platform is easy to use. I am happy with the appointment notifications, patient-experience surveys, and delivery of routine reminders delivered by RavePoint.
The product works great! We love the texting communication and the ability to quickly mass cancel appointments if needed. Our physicians have noted our No-Show Rate has decreased since its implementation.
The service is very convenient and works perfectly. The staff is very professional and are willing to answer all the questions you might have. Great experience working with RavePoint.
Joe from Customer Success did a great job setting up a telehealth script with very little lead time. The script provides patients with log in information and fits into the office normal visit workflow. Great work, Joe!
We have been using RavePoint for years and have had a great experience with them. They are very easy to work with, you can always reach someone with questions or help on using the system in new ways. Highly recommend! RavePoint is a great asset to our company. We see over 500 patients per day and with Rave Point we can save a lot of time rescheduling and confirming our patients. The customer service and tech support that I have received from Pat has been amazing. Always available and always able to answer my questions. Thank you RavePoint for making my job easier.
Customer Success is always available makinging it super easy to get assistance with any questions.
I work with RavePoint through our Medical Scheduling and Billing system. It has been such a pleasure working with them. They are responsive to our needs and very professional. I highly recommend RavePoint!
RavePoint has helped us reach out easily to patients and remind them of their appointments by phone call or text and allows us to quickly reply. This lets us know how to plan our day and which patients to expect to see in-office. It also helps patients to plan their schedule giving them time to reschedule and confirm so we can open spots for patients that need to be seen last minute. The service has added new and advanced features for reporting purposes recently as well.
Our office has been using RavePoint for the last 3 years, and it has been a great experience.
I want to personally give an emphatic shout-out to one of their team, Joe, who--during the early weeks of the Coronavirus / COVID-19 epidemic unfolding in the U.S.--actually responded to my support request made through their homepage's chat box at close to 1 AM on a Sunday... just because he was around and happened to see it. He worked on my problem and resolved it within about 10 minutes of my initial instant message AT 1 AM ON A SUNDAY WHEN HE DIDN'T HAVE TO BE WORKING AT ALL. Then he gave me some awesome feedback, which also definitely isn't a required part of his job.
I must say that the implementation of our RavePoint system was stress-free and seamless. The project team was very helpful and easy to communicate with. Joe answered promptly upon contact and always had a solution to our problems. Thank you RavePoint for your great service.
Our EMR system was down and we had no access to our schedule. Joe helped us gain information that is helping us during this time. Thank you!
RavePoint is amazing to work with! They are very receptive to my suggestions or questions. One of the best vendors I have ever worked with!
RavePoint is fantastic to work with!
The Customer Success Team helped me set up my first email blast. I found them to be effective and patient as we worked together to complete the task successfully and appreciated his help.
RavePoint is a great company! We have been using them for 4 years and love it! All the new features are fabulous! They are easy to get a hold of if you have a question, and that's a big plus in my book!
Customer Success is always so helpful!
We had a unique need related to quick implementation of telehealth. RavePoint was very responsive in integrating the telehealth message to the patient so the patient could have a seamless connection with our practice.
Quick Response & Gave me all info requested & no need to go back & ask any follow up questions. Was also sent to my email. We are in middle of busy clinic & that was awesome to be able to deal with it once I have a moment instead of trying to handle it with patients at my desk.
RavePoint has been a great addition to our office. It is easy to use, offers several ways to stay in contact with our patients and has excellent customer service.
We have had nothing but positive experiences with our customer support. When we dream up something that we would like to see this software do, they are very helpful in making it happen! There are many great resources within Rave Point's team for helping us with our survey needs!
Great service~made a world of difference in our no show rate
Always educating clients to make better use of the tools RavePoint offers. AND you talk to real people.
Very helpful and made us a priority. So happy with the service!
RavePoint answered my concern, helped fix the issue (that I caused by the way) and made the entire thing easy. With one contact, they took care of everything. That type of customer service is absolutely rare.
