When texting is preferable to calling, Text-Chat allows patients to communicate directly with your staff. There are no apps to install; incoming texts from patients appear in your RavePoint Message Center. When you reply, the message arrives on the patient’s phone just like any other text message. The entire Text-Chat conversation is logged into the patient’s record.
Keep patients informed without the burden of heavy administrative and time-intensive efforts. Mass Messaging is quick, nearly effortless, and ready to use at a moment’s notice. You can send customized messaging to broad or highly targeted patient lists, matching the exact parameters you set. Detailed reports log all pertinent delivery details, including Text Chats that may occur between patients and staff.
RavePoint surveys your patients and identifies those most likely to provide a positive public review. Our technology uses a Net Promoter Score monitor that automatically directs those patients to top sites such as Health Grades, Google, Yelp, Facebook, and more.
Patient Experience Surveys
RavePoint automatically surveys your patients right after their appointments, while their experience is still fresh. We instantly compile your patient responses, turning raw survey data into printable summary reports with graphs and charts showing results for an individual or all providers.
RavePoint delivers accredited health and wellness information to patients who call your office and are placed on hold. Our professionally produced programming is updated monthly according to our SHARE calendar. You can easily add practice-specific messages that communicate important office policies and promote your practice and staff.
Patient Education Content
RavePoint relies exclusively upon accredited organizations and participating healthcare organizations to author patient education content within their respective areas of expertise. Content is completely refreshed monthly and is deliverable through customizable email newsletter templates, ready-to-use social-media posts, display ads in your practice’s patient portals, and professionally recorded on-hold messages.
RavePoint makes it easy to understand and continually monitor how satisfied your patients are. Using our NPS survey template, your Net Promoter Score is produced by asking patients to rate the likelihood they would refer your practice to someone else, using a scale from 0 to 10.
When you need to share some news, RavePoint’s email campaign builder makes it easy to reach your patients. We automatically maintain your patient list, handle unsubscribes and bounces, and track your success. Our reporting tools let you know everything you need to know, such as who is opening your emails.
RavePoint sends certified reviews directly to your social media pages, such as Facebook. Our ready-to-use post content has seasonal and holiday relevance as well as timely correlation with national health- observance occasions. You can even include our Schedule Now widget so patients can request or book appointments while visiting your page.